Refund & Cancellation Policy
Last updated: October 2026
1. Overview
This policy applies to all tickets, passes and sessions booked and paid for on alignyourprana.in. All online payments are processed securely by Razorpay. It should be read together with our Terms & Conditions.
2. Cancellations by you
Because our events have limited spaces and are planned around the number of participants, tickets are non-refundable once booked.
3. Ticket transfers
If you can no longer attend, you may transfer your ticket to another person at no cost. Just WhatsApp or email us your payment ID and the new attendee's name at least 48 hours before the event starts. Transfers requested within 48 hours of the start time cannot be guaranteed.
4. Cancellations or changes by us
If we cancel an event, or change its date or venue, you can choose either a full refund of the amount you paid or a credit for a future Align Your Prana event. We will contact you by email or WhatsApp using the details you gave at booking.
5. Failed or duplicate payments
If money was deducted but you did not get a booking confirmation, or you were charged twice for the same booking, contact us with the payment ID. Once we have verified it, we will refund the extra or failed amount in full.
6. How and when refunds are paid
Approved refunds are started within 2 working days and are returned to the original payment method (card, UPI, net banking or wallet) through Razorpay. The money usually reaches your account within 5–7 working days, depending on your bank. We cannot refund in cash or to a different account.
7. No-shows and late arrival
If you don't attend, or arrive after the session has begun and can't be let in without disturbing other participants, you won't get a refund or credit.
8. How to reach us
To request a transfer or refund, write to alignyourprana@gmail.com or WhatsApp us at +91 80102 97722 with your name and payment ID. We reply within 2 working days.